Privacy Policy

1. Who We Are

Mothership Wellness, Inc. (“Mothership,” “we,” “us”) is a health and wellness coaching company based in Coral Gables, Florida, serving clients worldwide. We provide behavioral coaching, nutrition guidance, functional movement programming, and related services. This Privacy Policy explains how we collect, use, and protect your information when you use our website, app, or services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details: name, email address, phone number, and mailing address.
• Account credentials: email and password when you create an account in our app.
• Health and wellness data: information you share through consultations, questionnaires, check-ins, food logs, workout logs, and habit tracking, which may include body composition, medical history, injuries, medications, dietary preferences, and mental health notes.
• Payment information: billing details processed securely through our payment provider, Stripe. We do not store full card numbers on our servers.
• Communication preferences: your opt-in choices for SMS and email reminders.
• Usage data: how you interact with our website and app, including pages visited and features used.

3. How We Use Your Information

We use your information to:

• Provide coaching, programming, and support tailored to your goals.
• Schedule and manage consultations, sessions, and recurring appointments.
• Process payments and manage subscriptions.
• Send appointment reminders, program updates, and account notifications (only with your consent where required).
• Respond to your questions and provide customer support.
• Improve our services, content, and user experience.
• Comply with legal obligations and protect our rights.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: trusted third parties that help us operate, such as payment processing (Stripe), email delivery, SMS messaging (Twilio), scheduling tools, and our app hosting platform.
• Your coach and support team: Ashley and authorized staff who need the information to serve you.
• Legal authorities: when required by law, court order, or to protect our rights and safety.

Some providers, such as our hosting platform, may process data in the United States or other jurisdictions. By using our services, you consent to these transfers.

5. Health Information Notice

Information you share about your physical or mental health is used solely to personalize your coaching experience. We are not a covered entity under HIPAA in the context of these coaching services. We treat your health information with care and limit access to those who need it to support you. If you prefer not to share certain details, you may decline, though it may affect the level of personalization we can offer.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After your engagement ends, we keep records as needed for legitimate business, legal, or accounting purposes, then delete or anonymize them.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of marketing or promotional communications.
• Withdraw consent for SMS or email reminders at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, email us at info@mothershipwellnessinc.com. We will respond within a reasonable timeframe.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data using industry-standard practices.

9. Children's Privacy

Our Junior Baddie and youth programs may collect information about minors through their parents or legal guardians. We collect only what is necessary to safely deliver the program (such as allergies, emergency contacts, and medical authorizations) and rely on guardian consent. Guardians may review or request deletion of their child's information at any time.

10. Cookies and Tracking

Our website and app may use cookies and similar technologies for analytics, session management, and marketing attribution. You can control cookies through your browser settings. Disabling them may affect some features.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the date at the top. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Mothership Wellness, Inc.
Coral Gables, FL
(888) 415-3123
info@mothershipwellnessinc.com